Cancer Council 13 11 20 webchat service is available to Queenslanders with a cancer diagnosis, their families and friends. You can webchat with a member of the Cancer Council 13 11 20 team between the hours of 9am to 5pm Monday to Friday (excluding Public Holidays).
What does the 13 11 20 webchat service provide
The 13 11 20 webchat service provides:
- Brief informational, practical and emotional support,
- Information on CCQ programs and services, and
- Direction to health and other services which may meet your needs.
What the service doesn’t provide
The 13 11 20 webchat service is unable to provide crisis support, and we recommend you contact Lifeline 13 11 14 or the Suicide Call Back Service 1300 059 467.
The service doesn’t provide counselling, and we suggest you call 13 11 20 to discuss referral options.
How to access the service
To webchat with a member of the 13 11 20 team:
- Click on the webchat icon,
- Complete the form, and
- Accept the Privacy Collections Statement.
If webchat is offline or busy, please call 13 11 20 between the hours of 9am to 5pm, Monday to Friday (Excluding Public Holidays) or email Cancer Support and one of the team will get back to you within two business days. https://cancerqld.org.au/get-support/direct-support/ask-cancer-support/