Transport Services

“From the moment your bus picked us up at the PA Hospital, I felt like I could relax for the first time since yesterday. Bill’s friendly banter and everyone’s help made me immediately feel cared for.” – Helen & Wilfred.

Support during COVID-19

Cancer Council Queensland values the safety of our staff, volunteers, and especially those living with cancer. We are focused on doing what we can to prevent the spread of COVID-19 in Queensland.

Home to Treatment and Travel Transfers will continue to run with minor changes. We are asking all clients to maintain social distancing (approx. 1.5m) between passengers and the driver and limit the number of additional passengers, wherever possible.

Our lodge transport will continue to run with social distancing measures in place, such as limiting passenger numbers where possible.

We have increased the cleaning measures throughout the vehicle fleet and have provided hand sanitisers for use in all our vehicles.

At this time, we would like to advise that all bookings are made without guarantee of service. If we cannot provide the service, we will advise you at the earliest possible time, so you can make alternative arrangements.

Transport to Treatment

Travelling to treatment can be challenging, especially when travelling away from home or for treatments which last for many weeks or months. Finding affordable and accessible transport is important whether you need to travel away from home or are having treatment in your local area.

Cancer Council Queensland offers a range of transport services to support those who have limited options.

Please note that Cancer Council Queensland’s Transport services are unable to transport children under the age of 7.

Travel Transfers

Cancer Council Queensland operates a travel transfers service. The service has volunteer drivers and can take you between the airport or transit centre and your accommodation or treatment facility.

  • In Brisbane we have an airport or Brisbane Transit Centre transport service.
  • In Townsville we have an airport transport service.

Bookings are essential and are subject to vehicle capacity and volunteer availability. The service is available Monday to Friday.

To book call Cancer Council 13 11 20.

Courtesy Lodge Transport

For guests at our lodges, we have a courtesy shuttle service. This service is available Monday to Friday and runs between our accommodation lodge and your treatment facility.

When you book your accommodation, please ask about our transport services.

Schedule times and booking requirements are specific to each location.

For more information see accommodation lodges or call Cancer Council 13 11 20.

Home to Treatment

If you are experiencing hardship and finding transport difficult, you may be eligible for our volunteer delivered service.

The service picks you up from home and transports you to your treatment facility. A health professional on your treatment team can assess your eligibility and submit a referral for you.

This service is available in limited locations and by referral only.

Current Locations
Brisbane Metro
  • Royal Brisbane and Women’s Hospital
  • The Prince Charles Hospital
  • The Mater Adult Hospital
  • The Princess Alexandra Hospital
  • Other Brisbane metro hospitals may be considered, subject to demand and capacity

Your home must be within a 15km radius of the designated hospital.

Brisbane North
  • Redcliffe Hospital
  • North Lakes Cancer Care Services
  • ICON North Lakes

Your home must be within a 15km radius of the designated hospital.

  • Liz Plummer Cancer Centre
  • Cairns Hospital
  • Cairns Private Hospital
  • Cairns Heamatology and Oncology centre
  • Townsville Hospital
  • Mater Private Hospital
  • ICON Cancer Centre
Who is eligible?

You may be eligible if you are experiencing any of the following:

  • Financial hardship
  • Unable to drive yourself
  • Unable to access public or community transport
  • Limited family or social support
Who is suitable?

To be suitable for Transport to Treatment you must be:

  • Well enough to travel
  • Mobile and able to access the vehicle yourself
How do I get referred?

To be referred to the service you will need to contact a health professional at your treatment facility (e.g. Welfare Worker or Social Worker) who will submit an online referral on your behalf.

The health professional will assess your eligibility and suitability for the service.

Once the referral has been submitted, you can discuss your transport needs and make a booking by calling Cancer Council 13 11 20

Service Operating Hours

The service operates Monday to Friday, 9am to 4pm. Bookings cannot be made outside of these hours. Bookings between these hours are subject to the availability of volunteers, vehicle capacity and distances for travelling.


We welcome all enquiries about our transport services to Cancer Council 13 11 20 (9am to 5pm, Monday to Friday)