Transport Services

“From the moment your bus picked us up at the PA Hospital, I felt like I could relax for the first time since yesterday. Bill’s friendly banter and everyone’s help made me immediately feel cared for.” – Helen & Wilfred.


Support during COVID-19

Cancer Council Queensland values the safety of our staff, volunteers, and especially those living with cancer. We are focused on doing what we can to prevent the spread of COVID-19 in Queensland.

Home to Treatment and Travel Transfers will continue to run with minor changes. We are asking all service users to maintain social distancing (approx. 1.5m) between passengers and the driver and limit the number of additional passengers, wherever possible.

Our lodge transport will continue to run with social distancing measures in place, such as limiting passenger numbers where possible.

We have increased the cleaning measures throughout the vehicle fleet and have provided hand sanitisers for use in all our vehicles.

At this time, we would like to advise that all bookings are made without guarantee of service. If we cannot provide the service, we will advise you at the earliest possible time, so you can make alternative arrangements.

COVID-19 and using transport services

Before using our Transport Services, all service users are required to confirm that you:

  • Have never been diagnosed with COVID-19, or if you were previously diagnosed that you can show the appropriate medical clearance.
  • Have not been in close or casual contact with a person diagnosed with COVID-19, or with someone awaiting the results of COVID-19 testing in the last 14 days.
  • Are not feeling unwell with COVID-19 like symptoms such as a fever (above 37.5C), sore throat, cough, shortness of breath, or cold/flu-like symptoms in the last 72 hours and are otherwise well.
  • Have not been required to self-isolate in the last 14 days.
  • Have not returned from overseas in the last 14 days.
  • Have not been in a COVID-19 hotspot, a Restricted Local Government Area, or in contact with a person who is in a COVID-19 hotspot (as defined by the Chief Medical Officer in this link) in the last 14 days.

If you are unable to satisfy any of the requirements above, please contact 13 11 20 or your local transport team immediately.

Transport to Treatment

Travelling to treatment can be challenging, especially when travelling away from home or when cancer treatments and related medical appointments last for long periods of time. Finding affordable and accessible transport is important whether you need to travel away from home or travel within your local area to attend treatment.

Cancer Council Queensland offers a range of transport services, at no cost, to reduce the burden of cancer and support you to access your treatment.

Home to Treatment

The Home to Treatment service is available if you are facing hardship and finding it difficult to get to your treatment.

The service is delivered by volunteers who pick you up from home and transport you to your treatment facility.

The Home to Treatment service is available in designated service areas. The following locations and treatment facilities are currently covered by the service. Other requests outside these may be considered based on volunteer and vehicle availability.

Brisbane Metro
  • Greenslopes Private Hospital
  • Mater Adult Public Hospital
  • The Princess Alexandra Hospital
  • Royal Brisbane and Women’s Hospital
  • St Andrew’s War Memorial Hospital
  • The Prince Charles Hospital

Your must live within 15km of the designated treatment facility.

Brisbane – North Lakes
  • Icon Cancer Centre North Lakes
  • North Lakes Cancer Care Services
  • Redcliffe Hospital

Your live within approximately 25km of the designated treatment facility.

Cairns
  • Cairns Hospital
  • Cairns North Community Health Centre
  • Cairns Private Hospital
  • Far North Day Hospital
  • Liz Plummer Cancer Centre

You live within approximately 30km of the designated treatment facility

Rockhampton
  • Mater Private Hospital
  • Rockhampton Hospital

You must live within approximately 30km of the designated treatment facility

Townsville
  • Icon Townsville
  • Mater Private Hospital
  • Townsville University Hospital

You live within approximately 30km of the designated treatment facility.

Referral

Access to the Home to Treatment Service is by referral only. To be referred to the service you will need to contact a health professional within your treatment team. The health professional must assess the eligibility criteria to make sure the service is suitable and meets your needs. They will then submit an online referral form. The health professional must obtain your consent to submit the referral on your behalf.

Once the referral form has been submitted and processed, you will be contacted by our Cancer Council 13 11 20 Information and Support Service team. They will conduct a support assessment and discuss the service and your transport needs with you.

The service operates Monday to Friday, 9am to 4:30pm. Bookings are essential and are made on a first come first serve basis. Bookings cannot be guaranteed and are subject to volunteer and vehicle availability.

Lodge Transport

The Lodge Transport service is available for guests staying at one of our accommodation facilities. This service provides transport between the accommodation and your treatment facility.

The service can be discussed with the accommodation and transport team at the time of booking your accommodation.

The service operates Monday to Friday and timetables are specific to each accommodation facility. Bookings are essential, and are made on a first come first serve basis. Bookings cannot be guaranteed and are subject to volunteer and vehicle availability.

Travel Transfers

The Travel Transfers service is available to those who live outside of Brisbane and are travelling to the city to receive treatment or attend a related medical appointment. The service is delivered by volunteers to transport you between the airport or transit centre and your accommodation or treatment facility.

The service operates Monday to Friday 9am to 4:30pm. Bookings are essential and are made on a first come first serve basis. Bookings cannot be guaranteed and are subject to volunteer and vehicle availability.

Travel Transfers may also be accessed in other regional locations through the Home to Treatment service.

For more information and to discuss your individual transport needs, contact either:

  • Brisbane Transport 3634 5217
  • Cancer Council 13 11 20

Transport Enquiries

All enquiries about our Transport to Treatment services are welcome. Please call Cancer Council 13 11 20, 9am to 5pm, Monday to Friday (excluding public holidays)

Health Professionals

Health Professionals, please find links to

Cancer Council Queensland is committed to upholding the rights and responsibilities of our service users