Transport Services

“From the moment your bus picked us up at the PA Hospital, I felt like I could relax for the first time since yesterday. Bill’s friendly banter and everyone’s help made me immediately feel cared for.” – Helen & Wilfred.

Support during COVID-19

Cancer Council Queensland values the safety of our staff, volunteers, and especially those living with cancer. We are focused on doing what we can to prevent the spread of COVID-19 in Queensland.

Home to Treatment and Travel Transfers will continue to run with minor changes. We are asking all clients to maintain social distancing (approx. 1.5m) between passengers and the driver and limit the number of additional passengers, wherever possible.

Our lodge transport will continue to run with social distancing measures in place, such as limiting passenger numbers where possible.

We have increased the cleaning measures throughout the vehicle fleet and have provided hand sanitisers for use in all our vehicles.

At this time, we would like to advise that all bookings are made without guarantee of service. If we cannot provide the service, we will advise you at the earliest possible time, so you can make alternative arrangements.

COVID-19 and using transport services

Before using our Transport Services, all clients are required to confirm that you:

  • Have never been diagnosed with COVID-19, or if you were previously diagnosed that you can show the appropriate medical clearance.
  • Have not been in close or casual contact with a person diagnosed with COVID-19, or with someone awaiting the results of COVID-19 testing in the last 14 days.
  • Are not feeling unwell with COVID-19 like symptoms such as a fever (above 37.5C), sore throat, cough, shortness of breath, or cold/flu-like symptoms in the last 72 hours and are otherwise well.
  • Have not been required to self-isolate in the last 14 days.
  • Have not returned from overseas in the last 14 days.
  • Have not been in a COVID-19 hotspot, a Restricted Local Government Area, or in contact with a person who is in a COVID-19 hotspot (as defined by the Chief Medical Officer in this link) in the last 14 days.

If you are unable to satisfy any of the requirements above, please contact 13 11 20 or your local transport team immediately.

Transport to Treatment

Travelling to treatment can be challenging, especially when travelling away from home or for treatments which last for many weeks or months. Finding affordable and accessible transport is important whether you need to travel away from home or are having treatment in your local area.

Cancer Council Queensland offers a range of transport services, at no cost, to support those who have limited options.

Please note that Cancer Council Queensland’s Transport services are unable to transport children under the age of 7.

Travel Transfers

Cancer Council Queensland operates a travel transfers service. The service is delivered by volunteers and transports you between the airport or transit centre and your accommodation or treatment facility.

Current service locations:

  • Brisbane
  • Townsville

The service is available Monday to Friday 9am to 4pm. Bookings are essential and are subject to volunteer availability, vehicle capacity and travel distances.

For more information, and to discuss your transport needs call Cancer Council 13 11 20.

Lodge Transport

For guests staying at our accommodation lodges, we offer a courtesy shuttle service. This service operates between our accommodation lodges and your treatment facility. The service is available Monday to Friday.

When you book your accommodation, please ask about our lodge transport service. Booking requirements and timetables are specific to each lodge.

For more information see accommodation lodges or call Cancer Council 13 11 20.

Home to Treatment

We operate a home to treatment transport service if you are facing hardship and finding it difficult to get to your treatment.

The service is delivered by volunteers who pick you up from home and transport you to your treatment facility.

This service is available in designated service areas and is by referral only.

Current service locations and treatment facilities for Home to Treatment
Brisbane Metro
  • Royal Brisbane and Women’s Hospital
  • The Prince Charles Hospital
  • The Mater Adult Hospital
  • The Princess Alexandra Hospital
  • Other Brisbane metro hospitals may be considered, subject to demand and capacity

Your home must be within a 15km radius of the designated hospital.

Brisbane North
  • Redcliffe Hospital
  • North Lakes Cancer Care Services
  • Icon Cancer Centre North Lakes

Your home must be within a 25km radius of the designated hospital.

  • Liz Plummer Cancer Centre
  • Cairns Hospital
  • Cairns Private Hospital
  • Cairns Haematology and Oncology Clinic
  • Rockhampton Hospital
  • Mater Private Hospital
  • Townsville Hospital
  • Mater Private Hospital
  • Icon Cancer Centre, Townsville

To be referred to the service you will need to contact a health professional at your treatment facility (e.g. social worker or cancer care nurse). The health professional will assess your eligibility and suitability for the service and will submit an online referral form on your behalf.

Once the referral form has been submitted, you will be contacted by our Cancer Council 13 11 20 Information and Support Line team to discuss the referral and transport service.

The service is available Monday to Friday, 9am to 4pm. Bookings are essential and subject to volunteer availability, vehicle capacity and travel distances.

Transport Enquiries

All enquiries about our Transport to Treatment services are welcome. Please call Cancer Council 13 11 20, 9am to 5pm, Monday to Friday (excluding public holidays)

Health Professionals

Health Professionals, please find links to