Support for your clients
Financial Assistance aims to support clients who are undertaking treatment for cancer, experiencing financial hardship and are at risk of not participating in treatment. Eligible clients can receive financial assistance and/or referral to an appropriate internal and/or external service.
Eligibility is confirmed by a health professional following a thorough assessment of the client’s financial and social situation. Before completing the referral, please read the Financial Assistance Guidelines and Frequently Asked Questions.
You will receive an email confirming your successful submission of a referral. If you do not receive this email, please check your form for errors and resubmit.
Please note, approval for assistance is not guaranteed and will be at the discretion of Cancer Council Queensland and subject to availability. Applications are treated as confidential.
Telstra Bill Assistance Program
We regret to advise that the Telstra Bill Assistance Program has been phased out. Telstra has decided to change its processes and Telstra vouchers will no longer be available through our financial assistance program.
Telstra Customers can call Telstra on 1800 531 951 for support options. They can also do this through the My Telstra app on their smartphones, or via a web form at http://telstra.com/hardship.
Digital Gift Cards
We have introduced digital gift cards to Financial Assistance. Those approved for a food or fuel gift card will now receive their card by email. This will allow the client to access their gift card immediately. Once received, the client can save the card to use on their phone, or print out the card and carry it with them.
If the client does not have access to email, you can request a print-out of the card to be sent by registered post to you or your client (this will have a waiting period and require a signature on delivery).