Call Us 13 11 20

Being diagnosed with cancer or supporting a loved one with cancer can leave you with many questions


Support during COVID-19

Cancer Council Queensland values the safety of our staff, volunteers, and especially those living with cancer. We are focused on doing what we can to prevent the spread of COVID-19 in Queensland.

Our 13 11 20 team is continuing to provide support to those diagnosed with cancer, their family, friends and health professionals via telephone and email.

Due to telephone network congestion, people are finding it difficult to get through by phone. If you are unable to get through to us on the phone, please email us and we will call you back.

Health Professionals can refer their clients for support by completing the Request for Cancer Support Online form.

Support from 13 11 20

We want to help you find the answers. Call Cancer Council 13 11 20 Information and Support line to talk with one of the team.

Our team can provide you with cancer information, emotional and practical support. We can also refer you to Cancer Council Queensland’s support program and services.

This is a confidential service available Monday to Friday 9am – 5pm (excluding public holidays).

Call Cancer Council 13 11 20 Information and Support line to talk to one of the teams about anything to do with cancer including:

  • Emotional support if you or someone you care about has cancer
  • How to reduce your risk of cancer
  • Questions about early detection
  • Cancer diagnosis
  • Treatments and their side effects
  • Practical support and services that are available for people affected by cancer
  • End of life issues

Anyone can call Cancer Council 13 11 20 – people living with cancer, their families, carers and friends, people wanting to reduce their cancer risk, teachers, students and healthcare professionals.

This service is provided thanks to the generous donations and support of Queenslanders.

Translating and Interpreting Service

For cancer information and support in a language other than English, our 13 11 30 team can access the Translating and Interpreting Service (TIS) for you.

National Relay Service

Cancer Council Queensland welcomes calls through the National Relay Service if you are deaf, have a hearing and/or have a speech impairment. Choose your access option (information here) and give the Cancer Council number 13 11 20 when asked by the relay officer.

For more information about the National Relay Service visit www.relayservice.com.au

Dry July Foundation: Funding our national 13 11 20 service

We are grateful to the Dry July Foundation for supporting Cancer Council for seven years through the Dry July campaign.

Since 2019, funds raised through Dry July have gone towards funding our vital 13 11 20 telephone support service where our specialists provide confidential cancer information to more than 37,000 callers across Australia each year.

Without support from partners like the Dry July Foundation and our community, we couldn’t run vital services, such as 13 11 20, for people impacted by cancer and their loved ones.

Find out more about Dry July here.