Request for Cancer Support

cancer support
Support during COVID-19

Cancer Council Queensland values the safety of our employees, volunteers and especially those living with cancer. We are focused on doing what we can to prevent the spread of COVID-19 in Queensland.

Our 13 11 20 team is continuing to provide support to those diagnosed with cancer, their family, friends and health professionals via telephone and email.

Due to the telephone network congestion, people are finding it difficult to get through by phone. If your client is unable to get through to us on the phone, they can email us and we will call them back.

Health Professionals can refer their clients for support by completing this Request for Cancer Support online form below.

Cancer Support

Cancer Council Queensland’s Cancer Support Services aim to assist Queenslanders affected by a diagnosis of cancer through the provision of information, emotional and practical support.

Submitting a request for cancer support on behalf of your client, and with their consent, is a way of linking your clients into Cancer Council Queensland services.

Our services include the provision of information booklets and other resources, access to peer support, group programs, and telephone and face-to-face counselling.

We can assist clients with an appointment for a fitting of a wig or supply of turbans, provide information on accommodation and transport, and where your client is eligible a referral for pro bono legal, financial, workplace and small business advice.

When you submit a request, we make two attempts to contact your client within 5 business days, after such time, if unsuccessful, we will leave a message and encourage the client to call us back on Cancer Council 13 11 20. Please inform your client, the callback from  13 11 20 is from an unlisted number.

Please complete the form below and a member of our team will respond to your request. If your request is of high importance, please call Cancer Council 13 11 20 Monday to Friday 9.00am-5.00pm (excluding public holidays).

Translating and Interpreting Service

For cancer information and support in a language other than English, our 13 11 20 team can access the Translating and Interpreting Service (TIS) for you.

National Relay Service

Cancer Council Queensland welcomes calls through the National Relay Service if you are deaf, have a hearing and/or have a speech impairment. Choose your access option (information here) and give the Cancer Council number 13 11 20 when asked by the relay officer.

For more information about the National Relay Service visit

Health Professional Cancer Network