13 11 20 Webchat

Cancer Council 13 11 20 webchat service is available to Queenslanders with a cancer diagnosis, their families and friends. Over the holiday period, 13 11 20 will continue to operate, Monday to Friday (excluding public holidays) as per the hours below:

  • Monday, December 25th December, CLOSED
  • Tuesday, December 26th, CLOSED
  • Wednesday Dec 27th December, 10am-2pm- phone only webchat and email will not be available during this time
  • Thursday Dec 28th, 10am-2pm phone only – webchat and email will not be available during this time
  • Friday Dec 29th December, 10am-2pm- phone only – webchat and email will not be available during this time
  • Monday Jan 1st, CLOSED
  • Tuesday Jan 2nd, 9am-5pm

 

What does the 13 11 20 webchat service provide

The 13 11 20 webchat service provides:

  1. Brief informational, practical and emotional support,
  2. Information on CCQ programs and services, and
  3. Direction to health and other services which may meet your needs.

What the service doesn’t provide

The 13 11 20 webchat service is unable to provide crisis support, and we recommend you contact Lifeline 13 11 14 or the Suicide Call Back Service 1300 059 467.

The service doesn’t provide counselling, and we suggest you call 13 11 20 to discuss referral options.

How to access the service

To webchat with a member of the 13 11 20 team:

  1. Click on the webchat icon,
  2. Complete the form, and
  3. Accept the Privacy Collections Statement.

 

If webchat is offline or busy, please call 13 11 20 between the hours of 9am to 5pm, Monday to Friday (Excluding Public Holidays) or email Cancer Support and one of the team will get back to you within two business days. /get-support/direct-support/ask-cancer-support/