Home to Treatment FAQs

What is the Home to Treatment service?

The Home to Treatment service aims to reduce the financial and emotional burden of cancer by providing transport to clients who are facing hardship in accessing their treatment.

The service will pick up and drop off eligible clients from their home to a treatment facility within the designated service area.

Where does the service operate?

The service is currently delivered in two locations in Queensland:

  • Cairns
  • Brisbane
  • Townsville

For more information on the locations within the designated service areas please refer to the Home to Treatment Guidelines.

Who is eligible to use the service?

The service targets clients who are:

  • Facing hardship in accessing transport to attend cancer treatment; and
  • Living in a designated service area and receiving treatment at a designated treatment facility.

For more information on eligibility and designated service areas, please refer to the Home to Treatment Guideline.

How do clients access the service?

To access the service, clients must be referred by a health professional and assessed as eligible and suitable for the service.

Following the online submission of the Home to Treatment Referral Form the client will be contacted by the Information and Support team to discuss their transport needs and make a booking.

How do health professionals refer to the service?

To refer to the service, health professionals should

Where possible, health professionals should refer clients to existing transport services and conduct a full assessment before utilising this service.

Who is suitable to use the service?

Clients are suitable for the service if they are:

  • Physically independent and able to walk unassisted by the driver.
  • Have mobility aids that are collapsible.
  • Well enough to travel alone (or with a carer) and do not require medical supervision.

For information on suitability please refer to the Home to Treatment Guidelines.

Can a client phone to make their own booking?

Yes, once the client has been referred to the service by a health professional, they can call Cancer Council Queensland 13 11 20, Monday to Friday, 9am to 5pm to discuss their transport needs and make a booking.

What if the client does not live in the designated service area, can they still book?

Currently Home to Treatment can only operate in the designated service areas.

Can a carer travel with the client?

Yes, clients can request for a carer to accompany them, however this cannot be guaranteed.

What days and hours does the service operate?

The service will operate from Monday to Friday, 9am – 4pm. The booking times will be made between these hours based on distances required for travel.

What if the client needs to change a booking?

Transport booking changes can be made between 9am and 5pm by calling:

After hours calls will be returned in business hours.

Does submitting a referral guarantee a client booking?

Bookings cannot be guaranteed and are dependent on volunteer driver availability and vehicle capacity.

What is the latest time a client can make a booking?

The client can make a booking up until 3pm the day before travel.

Is the service free?

Yes, the service is free to all clients who have been assessed as eligible and suitable.

We acknowledge the support of those who have generously donated to Cancer Council Queensland