Financial Assistance FAQs

Q: If my client has finished treatment, are they eligible for Financial Assistance?

A: Clients who have already completed their treatment are not eligible for Financial Assistance. Ineligible clients referred to Financial Assistance will receive information, support and referral to other Cancer Council Services and external specialist services by calling 13 11 20.

Q: What if my client does not have email or does not want to receive a digital food or fuel card?

A: We have introduced digital food and fuel gift cards to Financial Assistance which are sent by email to save or print. This allows the client to access the card immediately. However, we recognise this may not suit all clients. Other options are for a print-out of the digital card to be sent to the client or referrer by registered post (this will have a waiting period, and will need a signature on delivery).

Q: What if my client can’t open their digital card email or has deleted the email?

A: Please email our team at practicalsupport@cancerqld.org.au to request the digital card to be emailed again.

Q: Can I refer a client for assistance with their accommodation costs?

A: Eligible clients requiring support with these costs will be provided with:

  • Referral to a Cancer Council Queensland accommodation lodge, if eligible and suitable, and placement on a priority waiting list
  • Referral to specialist external agencies (hardship schemes, financial counselling)
  • Financial Assistance – subject to availability

Q: Can I refer a client for assistance with transport costs?

A: Eligible clients requiring support with these costs will be provided with:

  • Referral to a Cancer Council Queensland transport service if eligible and suitable
  • Information on affordable community transport options
  • Referral to specialist external agencies (hardship schemes, financial counselling)
  • Financial Assistance – subject to availability

Q: Can I refer a client for assistance with their car registration?

A: Financial Assistance cannot offer payment of car registrations. However, eligible clients who need support with these costs will be provided with:

  • Referral to specialist external agencies (hardship schemes, financial counselling)
  • Financial Assistance – subject to availability

Q: Can I refer a client for assistance with their phone bill?

A: The scope of assistance available through Financial Assistance does not cover household bills. However, we are an agent for the Telstra Bill Assistance Program (TBAP). This is a national program that is offered to Telstra account holders who are experiencing financial hardship and having trouble paying their Telstra bills. To learn more about referring your client to this program, please refer to the TBAP Referral Guidelines.

Q: What happens after I submit my referral?

A: You will receive an email confirming the successful submission of your referral. You may be contacted by phone or email if further information is required. Approval will be subject to available funds. Clients who meet the target group as outlined in the guidelines will take priority. All referrers will be notified of the outcome by email within 7 business days. If you have an enquiry regarding your referral please email practicalsupport@cancerqld.org.au

Q: What if I have questions regarding the referral?

A: If you have any questions regarding your referral, please read the Frequently Asked Questions above, or email practicalsupport@cancerqld.org.au or phone 13 11 20