Cancer Council Queensland committed to supporting cancer patients during COVID-19 pandemic

13 11 20 Cancer Council Queensland. Call for Support

Cancer Council Queensland continues to support Queenslanders impacted by cancer through these uncertain times.

The charity’s 13 11 20 Information and Support line continues to provide both telephone and email support to all Queenslanders during the COVID-19 pandemic.

Services including Transport to Treatment, lodge accommodation and transport are operating with minor changes to ensure social distancing guidelines are maintained.

The charity’s counselling service continues to provide telephone counselling though has temporarily ceased face to face counselling for the safety and well-being of cancer patients and their carers.

Cancer Council Queensland’s Cancer Counselling Service has been providing telephone counselling to people affected by a cancer diagnosis, their family and friends since 2004 and telephone counselling remains an integral part of our service delivery to all Queenslanders.

All face to face wig appointments, peer support and community programs have been ceased until further notice. However, Queenslanders experiencing hair loss as a result of cancer treatment can call us on 13 11 20 and request headwear, such as turbans and fringes to be sent out by post.

Cancer Council Queensland CEO Ms Chris McMillan said the charity was committed to its mission of reducing the burden of cancer on Queenslanders.

“Cancer doesn’t stop, so neither do we,” Ms McMillan said.

“We are focused on doing what we can to prevent the spread of COVID-19 in Queensland and will take all the necessary steps we can to look after those impacted by cancer.

“Nothing is more important to us than the health and safety of our supporters, volunteers, people impacted by cancer and our employees.

“All Queenslanders looking for support or information about cancer and COVID-19, are encouraged to call our 13 11 20 information and support line or visit”

Cancer Council Queensland services operating with minor changes:

  • Transport to Treatment
  • 13 11 20 Support and Information service
  • Lodge accommodation and transport
  • Counselling services
  • Wig and Turban service

Cancer Council Queensland services temporarily suspended:

  • Face to face gatherings
  • Face to face wig appointments, peer support services and community programs

Due to current circumstances, Cancer Council Queensland encourages all Queenslanders to follow the recommended guidelines provided by the Australian Government.

Details regarding Cancer Council Queensland fundraising events and support services may change as circumstances change. For more information and support regarding cancer and COVID-19, please visit