One in three dial 13 11 20 for practical help with cancer

One in three Queensland callers to Cancer Council’s 13 11 20 needed practical assistance following a cancer diagnosis, new data shows.

Cancer Council Queensland spokesperson Katie Clift said the trend was reflective of the strain cancer places on everyday life.

“In the six months to June, we received about 8600 calls from Queenslanders to 13 11 20 for information and support,” Ms Clift said.

“One in three callers sought advice about things such as financial aid, pro-bono legal assistance, transport support and wig and turban loans.

“A cancer diagnosis not only affects a person’s physical wellbeing – it can have a significant impact on practical aspects of the patient’s daily life, and that of their family.

13 11 20 is available during business hours statewide to answer all questions about all cancers –whether physical, emotional, psychological or practical.

“Our qualified health professionals offer advice on cancer-related subjects such as prevention and early detection, diagnosis, treatment and recurrence.

“They also provide referral to specialised services and support.”

Almost one in five Queensland callers to 13 11 20 in the year to June were from friends, family and carers, while around one in three had been diagnosed.

About 27 per cent of callers sought general information about cancer, including accessing brochures, research information, referrals, treatment options and details about CCQ’s programs and services, including accommodation lodges.

“Whether you’re a cancer patient, a friend, family member or carer of someone who has been diagnosed, or you have a question about preventing cancer – our team understands and is available to help,” Ms Clift said.

“One in two Queenslanders will be diagnosed with cancer in their lifetime – more than 25,000 this year alone – and help to deal with a diagnosis is just a phone call away.

“Patients and their loved ones can also get referrals to our Cancer Counselling Service via 13 11 20, for ongoing help and specialised support.”

Open Monday to Friday, 8am to 6pm (excluding public holidays), 13 11 20 exists thanks to the generous donations, support and contributions of Queenslanders.

Since January, more than 8500 calls have been made to Cancer Council’s 13 11 20 throughout Queensland.

More information about Cancer Council Queensland is available via 13 11 20 or