For more than two decades now, Chris Sibthorpe has been answering calls from Queenslanders across the state in need of cancer information and support. When calls have come through to Cancer Council Queensland’s 13 11 20 phone line, it’s been Chris’s gentle, calm way of being that has put people at ease.
With his wealth of experience, Chris understands what people are going through, and the importance of actively listening. “It’s about holding space with people and truly hearing their concerns, without jumping in and offering solutions immediately,” he says.
Chris says to work at 13 11 20, staff must have tertiary healthcare qualifications. Most have come from oncology nursing to ensure Queenslanders are getting the correct support. While some issues affect all Queenslanders regardless of their location, others are more pronounced in rural and regional areas. Issues such as access to accommodation and treatment away from home, and limited local counselling services, are particularly salient for rural and regional callers. To address these geographical challenges, Cancer Council Queensland offers services like counselling, peer support, and wig and turban fitting services over the phone or online.
Chris says “We adapt our services to overcome any location. People can always reach out to us in the way that suits them best, whether by filling out a form on our website or calling us directly on 13 11 20.”
Learn more about our 13 11 20 information and support line.
