13 11 20 Information & Support

Our experienced health professionals offer cancer specific support, information and referrals to anyone impacted by cancer.

Being diagnosed with cancer or supporting a loved one through it can be challenging. Our cancer information and support service connects you with dedicated professionals who provide guidance and assistance.

This service is available Monday – Friday (excluding public holidays) 9am – 5pm to people living with cancer, their loved ones, carers, those wanting to reduce their cancer risk, as well as teachers, students, and healthcare professionals.

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Support from 13 11 20

Our team is here to listen and support you.

Call 13 11 20

Call our 13 11 20 cancer helpline to talk with one of our friendly team members.

If you’d like a callback from our cancer helpline, simply leave your details, preferred contact number, and a convenient time in the voice message. We’ll make two attempts to call you, and if we’re unsuccessful, we’ll leave a message encouraging you to get back in touch.

Translating and interpreting service

For cancer information and support in a language other than English, our 13 11 20 team can access the Translating and Interpreting Service for you.

National Relay Service

Cancer Council Queensland welcomes contact through the National Relay Service from people who are d/Deaf or find it hard to hear or speak to hearing people on the phone.

Email 13 11 20

Complete the form below, and our team will respond within two business days. For general enquiries about Cancer Council Queensland, email info@cancerqld.org.au.

13 11 20 Webchat

If phone is not your preferred way of contacting 13 11 20, message our team on webchat.

Referral for general cancer support

As a health professional, you can support your clients and patients by referring them for cancer support. Our services include:

  • Providing information support and resources.
  • Facilitating access to peer support and group programs.
  • Offering telephone and face-to-face counselling.
  • Assisting with wig or turban fittings.
  • Providing information about accommodation and transport options.
  • Referring eligible clients for pro bono legal, financial counselling, workplace, and small business advice.

When you submit a referral, we will make two attempts to contact your client within five business days. If we’re unable to reach them, we’ll leave a message encouraging them to call us back on 13 11 20. Please inform your client that the callback may come from an unlisted number.

To refer a client, please complete the form below. For urgent requests, call 13 11 20 Monday to Friday, 9:00 am–5:00 pm (excluding public holidays).