Transport to Treatment Guidelines

Service aim

The Transport to Treatment service aims to reduce the financial and emotional burden of cancer by providing transport to clients who are facing hardship in accessing their treatment.


To be eligible for the Transport to Treatment service, the client must be:

The service targets clients who are:

  • Experiencing financial hardship.
  • Unable to drive themselves.
  • Unable to access public or community transport.
  • Experiencing limited family and social support.



  • Clients must be physically independent and able to walk unassisted by the driver.
  • Mobility aids must be collapsible.


  • Clients requiring medical supervision or considered too ill to travel independently are not suitable for this service.

Designated service areas

The following are the designated service areas being covered by Transport to Treatment service.


Clients travelling to and from their home accessing treatment at:

  • Liz Plummer Cancer Centre
  • Cairns Hospital
  • Cairns Private Hospital
  • Cairns Haematology and Oncology Clinic

Client’s home must be in the following suburbs:

  • Cairns city suburbs
  • North as far as Palm Cove
  • South as far as Gordonvale
  • West as far as Kuranda
  • Other suburbs may be considered subject to demand and capacity.


Clients travelling to and from their home accessing treatment at:

  • Royal Brisbane and Women’s Hospital (RBWH), Herston.
  • The Prince Charles Hospital
  • The Mater Adult Hospital
  • The Princess Alexandra Hospital

Clients home must be within a 15km radius of the designated hospital.

Other requests may be considered based on driver availability and vehicle capacity.

Making a referral

Before clients can make a booking, they will need to be referred by a health professional.

To refer to the service, the health professional must:

  • Assess the client as eligible and suitable for the Transport to Treatment service.
  • Obtain the client’s consent before referring to the service.
  • Go online at and submit a referral.

Booking for transport

The service will operate from Monday to Friday, 9am – 4.30pm. The booking times will be between these hours based on the distance needed for travel.

Clients who have been referred to the service will be asked to call 13 11 20 to discuss their transport needs and make a booking.


Currently, there is no cost for clients to access Transport to Treatment services.

Service limitations

Referral submission 

  • The client cannot make a booking before the referral has been submitted.

Volunteer availability 

  • This is a volunteer delivered service and relies on the availability of volunteers. Cancer Council Queensland will make all reasonable attempts to ensure volunteers are available.

Advance Bookings

  • Requests for bookings can only be taken up to 2 weeks in advance.


  • Where there is capacity a carer may be transported

Children and young adults

  • Currently the service is unable to transport children who require a child safety seat. All passengers under 18 years of age must be accompanied by an adult while being transported.
We welcome all enquiries regarding this service to our cancer support and information service on 13 11 20 (9am to 5pm, Monday to Friday)